NEW !! Soft animal toys in 100 % cotton !!!

Refund and Returns Policy

We make every effort to ensure that all colours are well represented on our website.  However, be aware that all our products are handmade and that the paperbase is made using natural fibers from elephant dung and can vary according to their diet. Therefore the colours and the texture of our goods may appear to be slightly different from what is shown on our website or other marketing materials.

In the event that you would still wish to return any goods you received, you can do this within 7 days after receipt, by notifying us in writing and returning the goods at your expense. The goods must be in their original packaging.  We aim to credit you within 30 days.
Orders that are specially made cannot be returned.

Damaged items

Although we make every effort to ensure products arrive in good condition, there may be times when goods are damaged in transit. In this case, we will arrange for a replacement, or a full or partial refund. Please contact us at info@elecosy.com within 3 days of receipt of the goods to advise us of the damage. It could also be a help for us to assess the damage if you could send us a picture of the damaged goods.

Need help?

Contact us at info@elecosy.com for questions related to refunds and returns.

Cookie Policy
Logo Elecosy - The Elephant & Cotton Paper

This website uses cookies so that we can offer you the best possible user experience. Cookie information is stored in your browser and performs functions such as recognizing you when you return to our website. Cookies also help our team understand which parts of the website you find most interesting and useful. Cookies have an expiration period depending on whether they are session cookies or permanent cookies. Session cookies contain information that is used within your current browser session. These cookies are automatically deleted when you close your browser. Permanent cookies are used to store information between different visits to the website. This data enables the website to recognize you as a returning visitor and thereby respond accordingly, for example by saving your language preferences. The permanent cookies have a longer lifespan that is determined by the website.

By disabling cookies, certain parts of the website may not work optimally and certain functionalities and services may not be used. Here you can set which cookies you want to enable or not.

Strictly Necessary Cookies

Strictly necessary cookies should be enabled at all times so that we can save your preferences for cookie settings.

Statistics

This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages.

Keeping this cookie enabled helps us to improve our website.