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Refund and Returns Policy

We make every effort to ensure that all colours are well represented on our website.  However, be aware that all our products are handmade and that the paperbase is made using natural fibers from elephant dung and can vary according to their diet. Therefore the colours and the texture of our goods may appear to be slightly different from what is shown on our website or other marketing materials.

In the event that you would still wish to return any goods you received, you can do this within 7 days after receipt, by notifying us in writing and returning the goods at your expense. The goods must be in their original packaging.  We aim to credit you within 30 days.
Orders that are specially made cannot be returned.

Damaged items

Although we make every effort to ensure products arrive in good condition, there may be times when goods are damaged in transit. In this case, we will arrange for a replacement, or a full or partial refund. Please contact us at info@elecosy.com within 3 days of receipt of the goods to advise us of the damage. It could also be a help for us to assess the damage if you could send us a picture of the damaged goods.

Need help?

Contact us at info@elecosy.com for questions related to refunds and returns.